Most Asked questions

Once we ship your package we send you a Tracking Link. Depending on the shipping company we use it can sometimes take up to 48 Working Hours until you can see the first update.
Sometimes it can also happen that your tracking number is faulty.
Try entering your tracking number here. If you get an error message please contact us and we will provide you with the correct number.

We offer worldwide shipping so most likely we also ship to your country. But keep in mind that the shipping costs differ depending on the Country.

To see ou shipping Prices, visit our Shipping Overview Page.

That's no Problem, we usually ship the Product within 24-28 Working Hours. So if we haven't shipped your products yet we are happy to make changes.

Just contact our Customer Supportor write us directly on Instagram @elcapitan_brand.

Once we receive your order it will take us about 24 to 48 Hours to fulfill your order. At this point we will send you your tracking number. Once we deliver the package to the shipment company, it can take another 24 to 48 Hours until the Online Tracking is updated. (depending on the company).

You can track your shipment here.